Customer Service on Location

Customer Service on Location

How Can I Help You? Customer service on location I’m primarily an introvert. At least when I am in need of a recharge, it is alone time that tends to refresh me. In other words, talking to people – especially those whom I don’t know well – isn’t my most...
Your Video Sucks!

Your Video Sucks!

Your Video Sucks! Dealing with criticism In my role at Captivate Media + Consulting I am always getting criticized. Is this a hostile environment? Do we belittle each other, constantly sizing each other up? Of course not. We have an internal review process before...
My Favorite Coat

My Favorite Coat

My Favorite Coat Crafting Things With Care I bought what would become my favorite coat about seven years ago. It’s a red and black plaid wool timber cruiser – a timeless design that wouldn’t have been out of place in the woods 100 years ago. It was quite...